Would you like to know what the elusive title: Internet of Things – is? Well, there have been many different methods that have been used to help businesses improve their customer services. There are also a number of ways that ICT (information communication technology) has helped businesses deliver better support to customers, with greater ease and effectiveness. Within the ICT market, advances in the capabilities of ICT has made developing and providing different technologies cheaper to ICT vendors – like us, and in turn has made ICT solutions more affordable to our customers, development has also been providing new market opportunities.
As new technologies come to market that facilitate the provision of customer services to businesses, it is possible that these technologies are also increasing the number of channels by which customers are interacted with, as well as the complexity of these interactions. Modern means of communicating in business provide more ways for you to reach and keep customers. The explosion of new technologies has greatly expanded the means of communicating in business.
Undoubtedly, technologies like cell phones, e-mail, and social media provide businesses with a more advanced, bidirectional model of communication. Understandably, mobile phone technology is highly visible within a firm because it is a major driving force behind increased use of social media for supporting corporate operations, especially for product and service promotions. What firms share is that they provide services for communicating with customers via quality media, which is powered by smartphones.
Most businesses know what customers want from them, and many companies have built this into smartphone apps their consumers can use. As we can see in the graphic below, there are several types of self-service tools businesses offer to their customers – that aim to better the customer’s experience (in order of popularity). Self-service technologies increase the effectiveness of the work process and facilitate businesses the ability to deliver efficient solutions to customers.